FAQ

We offer free, fully insured ground shipping on all U.S. orders. If you need your order sooner, you can upgrade to 2-day or overnight shipping at checkout for an additional fee. Availability and pricing may vary depending on your location. For more information, please visit our Shipping policy page.

Our precious metals and stones are sourced through a carefully selected network of suppliers, including partners certified by the Responsible Jewellery Council (RJC), verified members of the American Gem Trade Association (AGTA), and other long-established, reputable names in the industry. The RJC sets rigorous standards for human and labor rights, health and safety, environmental stewardship, and responsible mining across the jewelry supply chain. AGTA membership requires adherence to a strict code of ethics governing fair trade, accurate disclosure, and professional integrity in the gem and jewelry industry. For more details, please visit Our Ethos page.

You can use a flexible tape measure or wrap a string snugly (but not too tightly) around your wrist, then measure it against a ruler. Still unsure? Email us at customer@vvrse.com and we will try our best to help you find the perfect fit.

In-stock items ship within 1–3 business days. Made-to-order pieces take 1–6 weeks to produce, depending on the item. Estimated production times are typically listed on each product page under "Details". If you need a more accurate estimate or a faster turnaround, email customer@vvrse.com before ordering so we can confirm if we'll be able to meet your timeline.

Absolutely. Just leave a note in the comment box before checkout to request complimentary gift wrapping and an optional personalized message, both at no extra charge.

We offer full refund for eligible in-stock items returned within 10 days. Made-to-order items may be returned for exchange or store credit only. The following items are final sale and cannot be returned or exchanged: one-of-a-kind pieces; customized or personalized items, including pieces custom-made in white gold or platinum; any items purchased at a discounted price; items purchased with store credit; and items explicitly marked as “final sale." For full details, please see our Returns & Exchanges policy page.

Once your order ships, you will receive an email with a tracking number and link so you can follow your package every step of the way. If you’d like an update at any time during production, feel free to email us at customer@vvrse.com and we are always happy to keep you informed. Please allow 1–2 business days for a reply.

While we don’t offer a formal warranty, we stand behind our craftsmanship. If your VVRSE piece needs repair due to a manufacturing defect within one year of purchase, we will repair it at no cost (you just cover round-trip shipping). For more information, visit our Product Repairs page.

VVRSE store credit does not expire and can be used any time at vvrse.com.