Returns & Exchanges

RETURNS & EXCHANGES

Eligible in-stock items may be returned within 10 days of delivery for a full refund, minus shipping costs. Made-to-order items may be returned for exchange or store credit only. The following items are final sale and cannot be returned or exchanged: one-of-a-kind pieces; customized or personalized items, including pieces custom-made in white gold or platinum; any items purchased at a discounted price; items purchased with store credit; and items explicitly marked as “final sale." Any piece that has already been resized or exchanged is considered final sale and is no longer eligible for return or exchange again.

To request a return or exchange, follow the steps below.

1. Request a Return Authorization (RA). 
  • Email customer@vvrse.com to request an RA. Please include:
    1. Your order number
    2. The reason for the return
    3. Whether you prefer an exchange or store credit
  • We’ll reply within 1–2 business days with an RA number and shipping instructions. Packages sent back to us without an RA will be returned to the sender.
2. Ship eligible item(s) back within 10 calendar days of delivery 
  • Please include a copy of the original packing slip or order confirmation email. 

  • The return package must be accepted and scanned by the shipping carrier within 10 days of the original delivery date. We’re unable to accept returns sent after this window.

  • Items must be new, unworn, unaltered, and in their original condition and packaging (boxes, pouches, etc). 

  • Return and exchange shipping costs (both directions) are the customer’s responsibility. Original outbound shipping costs are non-refundable.
  • We’re unable to refund items that are lost or damaged in transit back to us. To keep your return safe, please package it with extra care. Include tracking and insurance for your peace of mind.
  • International Orders: Customers are responsible for all import duties, taxes, and customs fees associated with both the original shipment and any return shipment. VVRSE cannot refund charges paid to a customs authority. You may contact your local customs office to request a refund, but eligibility and procedures vary by country and are beyond our control.
3. Once we receive and inspect the returned item, we will begin processing the refund or store credit immediately.
    • Refund - In-stock items returned within 10 days are eligible for a refund to the original payment method, including applicable sales tax. If we covered the original shipping cost, that amount will be deducted from the refund. Any return shipping label provided by us will also be deducted.  
    • Exchange – The value of your original purchase, less any original and return shipping costs covered by VVRSE, will be applied to the new piece and exchange shipping. Any remaining balance will be issued as non-expiring VVRSE store credit. If additional payment is required, we’ll email you an invoice and begin production once payment is received. Production typically takes 1–2 weeks. For pieces requiring additional time, we’ll provide an estimated shipping date at the start of production.
    • Store credit – You will receive non-expiring VVRSE store credit for the value of your original purchase, including applicable sales tax, less any original shipping cost covered by VVRSE and any return shipping label provided.

    ADDITIONAL EXCLUSIONS

    VVRSE does not accept return or exchange in the following cases:

    • The item was not purchased from our store (vvrse.com)
    • The return is not initiated by the original purchaser or by a subsequent owner who can provide the original order number
    • The item is returned from outside the country or region to which VVRSE originally shipped it